This page explains the paint protection coating warranty provided by EA Detailer Pte Ltd (EAD) in Singapore, including application cover, maintenance, exclusions and claims.
1. Warranty period and scope
EA Detailer Pte Ltd (“EAD”) provides this warranty for paint protection coatings professionally applied by EAD to the vehicle and surfaces identified in your invoice or warranty certificate. The warranty starts on the application completion date and runs for the product and package period recorded in that document. EAD’s coating packages carry product-specific warranty periods, commonly four or five years. Rectification or re-coating does not restart or extend the original warranty period. Paint protection film, colour PPF and window films are covered by separate terms.
2. Product and application coverage
Subject to inspection and the specification of the coating purchased, coverage includes premature coating de-bonding, flaking, cracking, persistent abnormal hazing or discolouration caused by a coating defect or EAD’s application workmanship under normal automotive use. Application-related streaking, high spots or uneven curing attributable to EAD’s workmanship will be assessed for rectification. Temporary curing effects and removable contamination are assessed separately; reduced water beading alone does not automatically establish coating failure.
3. Assessment and warranty remedy
EAD will assess the affected surface, its condition and maintenance history. Where necessary, a suitable cleaning or decontamination assessment may distinguish surface contamination from coating failure. For a covered defect, EAD will rectify or reapply the coating to the affected area without charging for the coating or labour needed for that remedy. Any work outside warranty coverage will be explained and quoted for approval before proceeding. Minor concerns are assessed individually; they are not automatically excluded solely because they affect less than a complete panel.
4. What a coating can and cannot do
A coating can support gloss, easier cleaning and resistance to certain environmental contaminants, according to the selected product’s specifications. It is not a physical barrier equivalent to PPF and does not make paint immune to stone chips, scratches, dents, chemical etching or accidents. Hydrophobic behaviour varies with cleanliness, contamination and maintenance. Self-healing applies only to products sold with that feature and within their stated operating conditions; it does not repair deep scratches or damaged paint.
5. Care, curing and inspection
Follow EAD’s handover instructions for the selected coating, including its initial curing period. Wash regularly with an appropriate pH-neutral car shampoo and clean, soft wash and drying materials. Remove bird droppings, insect residue, tree sap and other contaminants promptly using a suitable method. Avoid abrasive washing, unsuitable chemicals and polishing that removes the coating. Arrange inspections and maintenance according to your issued package terms and the product’s requirements. Missed maintenance does not automatically cancel all coverage; damage caused by improper care may be excluded.
6. Third-party products and treatments
Ceramic coatings, sealants, waxes, cleaners or chemical treatments not approved in writing by EAD for the installed coating may alter its appearance, water behaviour or performance. Compatibility with other manufacturers’ products is not guaranteed. Damage or changes caused by their application, interaction or removal are excluded to the extent attributable to that treatment. Contact EAD before further coating, polishing or chemical treatment. This exclusion does not affect unrelated covered defects. Any separate manufacturer warranty remains subject to that manufacturer’s terms.
7. Exclusions
This warranty does not cover normal wear, washing scratches or swirl marks, stone chips, road impacts, collisions, vandalism, dents, corrosion or failure of the underlying paint; staining, water spots or chemical etching not caused by a covered coating defect; damage from abrasive cleaning, unsuitable chemicals or delayed removal of contaminants; fire or extreme heat; or coating removed or damaged by subsequent polishing, sanding, repainting, body repair or third-party work. Pre-existing defects, prior repairs and paint adhesion issues remain outside coating coverage unless expressly included in writing. An exclusion applies to the damage or area affected by the relevant cause, rather than automatically cancelling unrelated coverage. Nothing in this clause excludes responsibility for EAD’s failure to exercise reasonable care.
8. Included re-coating and accident benefits
For packages sold with two additional full re-coating sessions, those sessions remain included under the issued package terms. Scheduled maintenance, included re-coating and any accident-panel re-coating benefits are separate from a manufacturing or workmanship defect claim. Their number, scope, scheduling and eligibility follow the quotation, invoice or warranty certificate issued at purchase. Accident re-coating benefits do not include panel beating, dent repair or repainting unless expressly stated. Existing package commitments will be honoured; this page does not retrospectively reduce them.
9. Making a claim
Contact enquiry@eadetailer.com or +65 6917 8396 with your vehicle registration, product or package, application date, invoice or warranty details, photographs and a description of the concern. Notify EAD promptly and avoid third-party correction of the affected area before inspection where reasonably practicable. EAD will explain its assessment, proposed remedy and any excluded work. Missing paperwork does not prevent EAD from checking its application records. You can register your installation through the EAD e-warranty page.
10. Manufacturer warranties, ownership and customer rights
Any separate coating manufacturer warranty is governed by the terms for the exact product supplied; EAD will assist with eligible claims. Contact EAD for written confirmation of any remaining transferable EAD coverage when vehicle ownership changes. Manufacturer transfer rules may differ. These terms are governed by Singapore law and do not exclude or restrict rights or remedies that cannot lawfully be excluded. Existing customers retain the terms and benefits issued when they purchased their package.
Frequently asked questions
How long is EAD’s coating warranty?
The period depends on the coating and package purchased, commonly four or five years. Your issued invoice or warranty certificate records the applicable period.
Does a coating warranty cover stone chips or scratches?
No. Coating coverage concerns qualifying product and application defects. It does not insure paint against stone impacts, scratches, dents or collisions.
How do I claim under EAD’s coating warranty?
Contact EAD with your vehicle registration, application date, invoice or warranty details, photographs and a description of the concern. EAD will arrange an assessment and explain the proposed remedy.
Related information: XPEL PPF warranty, paint protection coating services and warranty registration.
Issued by EA Detailer Pte Ltd, 4 Chang Charn Road, Singapore 159633. Page updated: 13 October 2026.